Privacy policy

1. Introduction

Agathe Sorlet Company operates this online store and website, including all associated information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the “Services”).

Agathe Sorlet Shop is hosted by Shopify, which enables us to offer these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any transaction through the Services, or when you otherwise communicate with us.

In case of any conflict between our Terms and Conditions and this Privacy Policy, the latter shall prevail regarding the collection, processing, and disclosure of your personal data.

By using and accessing our Services, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your information as described below.

 

2. Personal Information We Collect

“Personal information” means any data that can identify you directly or indirectly.

Anonymous or de-identified information that no longer allows identification is not considered personal information.

Depending on your interactions with our Services, your location, and applicable laws, we may collect the following categories of personal data:

• Contact details: name, address, billing and shipping addresses, phone number, email.
  
  
• Financial information: credit card number, account information, payment and transaction details.
  
  
• Account information: login, password, preferences, and settings.
  
  
• Transaction data: items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or canceled, and purchase history.
  
  
• Communications: information contained in your messages (e.g. customer support).
  
  
• Device information: device type, browser, IP address, unique identifiers.
  
  
• Usage information: browsing behavior and interactions with the Services.
  
  

3. Sources of Data Collection

We collect personal data:

• Directly from you (when you create an account, place an order, or contact us).
  
  
• Automatically through cookies, browsing logs, or analytics tools.
  
  
• From our service providers (payment, logistics, email management).
  
  
• From partners or third parties (e.g. advertising networks).
  
  

4. How We Use Your Information

We use your personal information to:

• Provide and improve our Services: order processing, payment, shipping, returns, account management, and personalized shopping experience.
  
  
• Marketing and advertising: sending promotional messages (email, SMS, mail), displaying personalized ads.
  
  
• Security and fraud prevention: authentication, fraud detection, and payment protection.
  
  
• Customer communication: order follow-up, support, and customer care.
  
  
• Legal compliance: fulfilling legal obligations, responding to authorities, or managing disputes.
  
  

5. Sharing of Personal Information

We may share your information:

• With Shopify and our service providers (payment, logistics, support).
  
  
• With business and marketing partners (for advertising purposes).
  
  
• With your consent, for example, through social media integrations.
  
  
• In connection with business operations such as mergers, sales, or legal proceedings.
  
  

6. Relationship with Shopify

This website is hosted by Shopify, which may collect and process certain personal data to provide and enhance the Services.

This may involve data transfers to other countries, depending on Shopify’s infrastructure.

To learn more, you can read Shopify’s Privacy Policy:

https://www.shopify.com/legal/privacy

 

7. Third-Party Sites and External Links

Our Services may contain links to third-party websites.

We are not responsible for the content, privacy policies, or practices of those websites.

 

8. Data from Minors

Our Services are not intended for minors.

We do not knowingly collect personal data from individuals under 18 years old.

 

9. Data Security and Retention

While we take appropriate technical and organizational measures to protect your information, no system is completely secure.

We retain your personal data only for as long as necessary to fulfill our obligations (e.g. order processing, invoicing, legal compliance).

 

10. Your Rights

Depending on your country of residence, you may have the following rights:

• Right of access and rectification
  
  
• Right to erasure
  
  
• Right to data portability
  
  
• Right to restrict or object to processing
  
  
• Right to withdraw consent
  
  
• Right to object to data sharing for advertising purposes
  
  

To exercise your rights, please contact us at: contact@agathesorlet.fr

 

11. Complaints

You may contact us with any concerns or complaints regarding your personal data.

You also have the right to lodge a complaint with the competent data protection authority (in France: CNIL).

 

12. International Data Transfers

Your information may be transferred outside the European Union as part of Shopify’s hosting and processing operations.

These transfers are governed by recognized safeguards such as Standard Contractual Clauses approved by the European Commission.

 

13. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be published on this page, with a new “last updated” date.

 

14. Contact

For any questions regarding this Privacy Policy, you can contact us at:

Email: contact@agathesorlet.fr