Original Prints: Delivery time: 2 to 4 business days after shipment.

Custom Prints: Delivery times for custom prints may vary depending on demand. Since they are unique prints made on demand, Agathe manually creates the files once a week. Depending on when you place your order, it may take up to 15 days between ordering and shipping. 

If your print is damaged upon arrival, the best option is to refuse the package directly with the delivery person. This helps speed up the claims process.

If you have already accepted the package, please contact us here and send us photos of the item, its packaging, and the visible shipping label.

We will create a new order and send you a replacement.

If you made a mistake on your order, such as an incorrect address, please contact us as soon as possible via our customer support here.

We can modify your order as long as it has not been shipped yet. After this, unfortunately, we won’t be able to make any changes. So be sure to check your order quickly!

Don't worry, we will create a new order for you. However, please ensure that your shipping address is correct.

If the package was returned to the sender due to an address error, we will ask you to confirm your address before reshipping your order. Contact us as soon as possible via our customer support here.

If your package is held at customs, it may be due to import regulations. This can cause delays. We are tracking the package and will keep you updated.

If you have any additional concerns, don’t hesitate to contact us via our customer support at here.

If your package was not picked up in time, it has been returned to the sender. Please contact us here so we can arrange a new shipment.

Currently, Agathe’s prints are available only at Panache in Bordeaux (France):

📍 55 Rue Sainte-Colombe, 33000 Bordeaux, France

We are actively working on developing new partnerships to expand our distribution network. To stay updated on new resellers, we recommend subscribing to our newsletter. You’ll be the first to know when new authorized retailers are added!

Some prints are reissued from time to time. To be notified when they are available again, you can:

- Subscribe to our newsletter

- Set up an alert on our website.